Account Manager

Why choose Valpak?

Valpak has created a friendly and supportive working environment that enables our team to perform to the best of their abilities, with flexible hours, hybrid working options, access to training and opportunities to get involved in various groups to nurture key interests.

With social value at the heart of our business ethos, employees can take a day on us to volunteer for an organisation of their choice, and our Charity Committee organises fundraising events for the employee nominated charity of the year.

Valpak endorses wellbeing and healthy lifestyles, offering subsidised gym membership, optional healthy living seminars and social events, encouraging cross team integration. Plus the “After Work” social group organises regular gatherings – an opportunity to get to know friendly faces.

Our team is passionate, friendly, approachable and dedicated to the business mission – to inspire businesses to do all they can to reduce their environmental impact. If you have an interest in sustainability and like the sound of all Valpak offers, we would love to hear from you!

What will I be doing?

The Account Manager role is dual-focused and there are opportunities available to specialise in UK or international compliance.

Managing a portfolio of accounts and being the dedicated point of contact, you will:

• Have a customer focussed approach that builds a strong working relationship with the customer, and provides excellent customer service
• Use your excellent communication skills to:
  • Liaise with compliance schemes, customers, and third parties to ensure compliance with a range of legislation and voluntary commitments
  • Build up knowledge of various compliance regulations and commitments via research/building relationships with contacts
  • Deepen your understanding of the customer requirements and the industries they operate in
• Utilise your strong data analysis and excel background to:
  • Articulate complex data problems/processes back to customers in a way that is easy to understand
  • Manipulate and analyse large volumes of data
• Be proactive and pose a solution orientated problem solving ability to identify service development areas, supporting a culture of continuous improvement
• Use your resource planning skills to ensure that all deliverable deadlines are planned and met to a high degree of accuracy
• Be resilient to high volumes of communication and deadlines

What skills will I need?

• • Excellent written and verbal communication skills
  • A customer focused approach
  • Ability to quickly take on large quantities of technical information
  • Advanced IT skills, particularly Microsoft Excel
  • Solution orientated problem-solving ability
  • Collaborative working style
  • Excellent planning, scheduling and organization skills
  • Full UK driving licence
  • Educated to degree level or equivalent

What kind of businesses will I be working with?